Data Protection

Pg999 Privacy Policy

Your personal information matters to us. What we collect, how we store it, and how we keep it safe — everything is laid out transparently here.

Last Updated: January 2026
Why We're Different

Your Information Our Commitment to Security

Pg999 is more than a gaming platform — we are a place you can trust. We uphold the highest standards to keep your data safe.

End-to-End Encryption

All your data is protected with 256-bit SSL encryption. Every transaction — from deposits to login — is completed through fully secure channels.

Your Data Is Never Sold

Pg999 never sells your personal information to third parties. Data sales play no part in our business model.

Limited Access Policy

Only authorized personnel can access your information. Every access is logged and audited regularly.

Right to Erasure

You may request the deletion of your personal information at any time. Requests will be fulfilled unless retention is required by law.

Spam-Free Communication

Your email address and phone number are never shared with advertisers. We only send messages related to necessary transactions and account security.

Adherence to International Standards

Pg999 follows international data protection standards. Our Privacy Policy is reviewed and updated on a regular basis.

Full Details

Pg999's Full Privacy Policy

Important: By creating an account or using our services on pg999, you are agreeing to this Privacy Policy. Please read it carefully in full.

1 Introduction & Definitions

Pg999 (referred to as "we", "us", or "the platform") takes the privacy of its members seriously. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the measures we take to keep your data secure.

In this policy, "personal information" refers to any data that can directly or indirectly identify you — such as your name, mobile number, email address, national ID number, payment details, and device information.

By using the pg999 website (pg999.wine) or mobile app, you are considered to have voluntarily accepted this Privacy Policy. It is important that you read this policy in full before using our services.

pg999 never sells your personal information or uses it for marketing purposes without your consent.

2 What Information We Collect

Pg999 collects various types of information to deliver safe, high-quality services. A detailed breakdown by category is provided below.

Information Collected During Registration

  • Full name and date of birth
  • Mobile Number & Email Address
  • Current residential address
  • National ID (NID) or passport number (for KYC verification)
  • Preferred payment method and mobile banking number

Automatically Collected Information

  • IP Address & Device Type
  • Browser type and operating system
  • Login Time & Session Duration
  • Pages visited and click data on the site
  • General location data (city/country level)

Transaction Information

  • Deposit & Withdrawal History
  • Betting & Gaming History
  • Bonus Usage Records
  • Transaction information received via payment gateway
Type of Information Methods of Collection Mandatory?
Identity Information Registration Form Yes
Contact Information Registration Form Yes
Payment Information Deposit Process Yes
Device Information Automatic No (Optional)
Cookie Data Browser No (Optional)

3 How Your Information Is Used

Pg999 uses your information solely to improve service quality, ensure security, and meet legal obligations. The purpose of each use is outlined in detail below.

For Service Operations

  • To create, verify, and manage your account.
  • To process deposits and withdrawals.
  • To activate bonuses and promotions.
  • To provide customer service and support.
  • To resolve disputes.

For Security & Fraud Prevention

  • To detect duplicate accounts.
  • To monitor suspicious activity.
  • To conduct Anti-Money Laundering (AML) verification.
  • To prevent unauthorized access.

For Contact

  • To send important account-related notifications.
  • To send transaction confirmation SMS or notifications.
  • To send security alerts.
  • To send you promotional offers with your consent.
Please Note: You can opt out of promotional messages at any time by contacting our support team.

4 How Long Your Information Is Retained

Pg999 retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

Type of Information Retention Period Reason
Account Information Duration of active account + 5 years Legal Obligations
Transaction Records 7 Years Financial Regulatory Compliance
KYC Documents 5 Years AML Compliance
Log & Session Data 12 Months Security Monitoring
Cookie Data 30 Days to 1 Year Site Performance

Once the retention period expires, your information is securely deleted or anonymized so that you can no longer be identified.

5 Who Your Information Is Shared With

Pg999 never sells your information. However, in limited circumstances, certain data may be shared with specific third parties.

Payment Processors

Relevant information is shared with mobile banking services such as bKash, Nagad, and Rocket to process deposits and withdrawals. This information is used solely for the specific transaction involved.

Law Enforcement Agencies

We may be required to provide relevant information in response to court orders, government regulatory requests, or other legal obligations.

Technology Service Providers

We work with trusted technology partners for server hosting, data analytics, and cybersecurity. They operate under strict confidentiality agreements.

Never Shared: Your information is never shared with advertisers, data brokers, or any third party for commercial purposes without your consent.

6 Cookie Policy

Pg999 uses cookies to enhance your browsing experience and ensure the site functions properly. Cookies are small text files stored in your browser.

Types of Cookies We Use

  • Essential Cookies: To maintain login sessions and security. These cannot be disabled.
  • Performance Cookies: To analyze how well the site is performing.
  • Preference Cookies: To remember your language, theme, and settings.
  • Analytics Cookies: To understand user behavior and improve our services.

You can disable all non-essential cookies at any time through your browser settings. Note that disabling certain cookies may affect some site features.

7 Your Rights

You have clear rights over your personal information on pg999. These are detailed below.

Right to Access

You may request to view the information we hold about you.

Right to Rectification

You may request that any inaccurate or outdated information be corrected.

Right to Erasure

You may request the deletion of your information under certain conditions.

Right to Restrict Processing

You may request that the processing of your information be restricted in certain circumstances.

Right to Data Portability

You have the right to download your data and transfer it elsewhere.

Right to Object

You may opt out of your information being used for marketing purposes.

To exercise any of the rights above, please contact our support team. We will respond within 30 days.

8 Security Measures

Pg999 protects your data by following the highest industry security standards. Our technical and organizational security measures are described below.

Technical Safeguards

  • SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
  • Firewall: A multi-layered firewall prevents unauthorized access.
  • Two-Factor Authentication (2FA): Two-factor authentication for your account.
  • Data Masking: Sensitive information such as card numbers is partially masked.
  • Regular Security Audits: Regular security audits conducted by third-party experts.

Organizational Security

  • Only authorized personnel can access your data.
  • All staff have signed confidentiality agreements.
  • Regular security training is provided to staff.
  • In the event of a data breach, you will be notified within 72 hours.
Your Responsibilities: Never share your password with anyone. If you log in on an unfamiliar device, remember to log out afterwards. Report any suspicious activity to our support team immediately.

9 Child Protection

Pg999 is strictly for users aged 18 and above. We do not knowingly collect any information from individuals under 18.

  • Age verification is carried out at the time of registration.
  • If we become aware that data has been collected from a minor, it will be deleted immediately.
  • Parents or guardians with concerns are welcome to contact us.
Protecting minors is something we take very seriously. To learn more, please visit our Responsible Gaming View Page.

10 Policy Updates

Pg999 may update this Privacy Policy as needed. When changes are made, the following steps will be taken.

  • You will be notified in advance by email or SMS of any significant changes.
  • The "Last Updated" date will always be displayed at the top of the page.
  • Continued use of the service after any changes constitutes your acceptance of the updated policy.
  • You have the right to close your account if you do not agree to the updated policy.

11 Contact Us

If you have any questions, concerns, or requests about our Privacy Policy, please don't hesitate to reach out. We're always here to help.

  • Live Chat: 24/7 live support is available.
  • Email: [email protected]
  • Language: Full support is available in Bengali.
Your privacy is our priority. We will respond to any request within 30 business days.
Get Started Now

A Safe & Trusted Platform Join Now

Your information is completely secure. Register for free on pg999 and enjoy a safe gaming experience.

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